How can I cancel my Diners Club card?
Any questions related to cancelling your card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club [...]
What do I do if my card is lost or stolen?
If your card has been lost or stolen, please contact your local card provider immediately. For further assistance, please visit your local Diners Club website or use the contact us area below to [...]
I was charged for something I didn’t purchase. What should I do?
If you have found any fraudulent or unexplained charges, please contact your local card provider immediately to report this. For further assistance, please visit your local Diners Club website or [...]
How can I find a Diners Club airport lounge while I’m traveling?
We recommend you download our Diners Club Travel Tools mobile app. The app includes an on-the-go listing of our airport lounges and many other helpful tools to use while traveling, such as a tip [...]
Do I need to make reservations to visit the Diners Club airport lounges?
Ordinarily, reservations/confirmations are not required for Diners Clubmembers. The only requirement is that your Diners Club card account must be current and valid at the time that you want to [...]
Are there any limits on how many airport lounges I may visit in a year?
There is no annual limit on your airport lounge access please feel free to use any of the Diners Club airport lounges at your discretion.
Why is there no airport terminal listed on the airport lounge locator?
We try to provide the most detailed descriptions of our airport lounges. Sometimes this includes the terminal location. However, there are times when we are not able to provide as much detail as [...]
What should I do about unexplained charges or fees on my billing statement?
Airport lounge entry fees may vary. Please contact your local card provider for specifics on lounge entry fees or any additional charges that may apply by calling the number on the back of your [...]
My card was charged an incorrect amount for my child’s guest visit. What do I do?
If there was a discrepancy with the information that is provided on our Diners Club lounges page, please contact your local card provider to log a formal complaint. For further assistance, call [...]
If I add an additional cardholder to my account, can that cardholder use the card to access Diners Club airport lounges without paying a fee?
Yes. All Diners Club cardholders with valid card accounts will be granted access to any of our 650+ airport lounges worldwide.
I visited an airport lounge and have left something behind. How can I contact Lost & Found?
Please contact our centralized lounge management partner, Lounge Gateway, at +44 (0)208 865 3222.
I am searching for an airport lounge on the locator but I don’t see the country I am looking for in the drop-down list. Why is this?
That means we do not have an airport lounge in this location. Please visit our Diners Club lounges page often as new airport lounges are added to the program frequently. We also encourage you to [...]
Why was I denied entry to an airport lounge?
Please contact your local card provider to discuss any airport lounge-related issues. Without logging a complaint through your provider, we are unfortunately unable to further investigate why [...]
How can I provide feedback about a lounge experience?
Please contact your local card provider to provide feedback about a lounge experience. Call the customer service number listed on the back of your card or use the contact us area below to reach a [...]
What are the fees for guests and children?
Each lounge sets its own fees and age limits. You may find applicable fees, age limits and amenities for specific lounges on our lounge locator or by using the contact us area below to reach a [...]
How can I find a Diners Club airport lounge?
Diners Club offers access to more than 650 airport lounges worldwide. Please visit our Diners Club lounges page for a complete list of available airport lounges in our program, as well as any [...]
What do I need to access Diners Club airport lounges?
All you need is your Diners Club card to access any of the more than 650 Diners Club airport lounges around the world. After checking into your flight, proceed to the lounge entrance and show [...]
I think my points were calculated wrong. What should I do?
Any questions related to your Diners Club rewards, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club [...]
When do my rewards points expire?
Any questions related to your Diners Club rewards, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club [...]
What will happen when my card expires?
Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club [...]
How can I reset my Diners Club password?
Any questions related to your Diners Club password, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners [...]
How can I reset my Diners Club PIN?
Any questions related to your Diners Club PIN, as well as other account inquiries, can be answered by your local card provder. For further assistance, please visit your local Diners Club [...]
My name has changed. How can I update my Diners Club card?
Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local car provider. For further assistance, please visit your local Diners Club [...]
How long will it take to receive my Diners Club card?
Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club [...]
My card has been declined. Who can I speak with about this?
Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club [...]
What documents are required to apply for a Diners Club card?
To learn more about the application process, or to apply for a Diners Club card, please visit your local Diners Club website. You may also choose to use the contact us area below to reach a [...]
How do I apply for a Diners Club card?
To apply for a Diners Club card, please visit your local Diners Club website. You may also choose to contact customer service in your country of residence for additional information on applying [...]